It's been a few months since the installation programs for our products were updated to request feedback on when the affected product is uninstalled. Since percolating through our different release channels we've been receiving more and more feedback, particularly regarding WebCopy.
What surprises me is that while the vast majority is anonymous "reason code" feedback without context, there is quite a lot of quality and useful feedback describing problems and shortcomings. Which is really helpful, and I wish I had thought to put this in years ago. (It was only after a third party tool I use prompted for feedback and then fixed the issue that my feedback related to that I belatedly thought "Oh, wouldn't this be a good thing to do".)Read More